Woodway Medical Centre - How to order your repeat medications from the doctors surgery

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URGENT AND IMPORTANT INFORMATION REGARDING WOODWAY MEDICAL CENTRE - PLEASE READ

“Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.”

We are unable to issue this certificate at the practice.
Please see the Gov.uk website for further information.
Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions.

The NHSapp can be downloaded from here for iPhone or here for android.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

COVID Vaccines - You may have seen in national news items that the Government are considering extending the vaccine offer to 16 - 17 year olds.

There is nothing you need to do now - you will be contacted and invited for your vaccination as soon as the programme is up-and-running.

We are currently waiting for the Joint Committee for Vaccination and Immunisation (JCVI) to update and publish. We are also currently awaiting guidance on the vaccination of 12 - 17 year old clinically vulnerable children and will be in touch as and when we have further information.

The vaccinations are being held at the Longford Primary Care, Longford Road, Coventry CV6 6DR. Patients will only be seen at the hub by appointment only

All patients MUST contact the surgery by telephone before attending in person.

All patients requesting appointments will have their contact number taken by our telephone staff. If possible please provide some indication of your condition so that the correct team member can return the call. They will be called back and triaged by the clinical team and where possible managed by phone. If the clinician decides that a face to face appointment can not be avoided then this will be arranged. Please do not bring anybody to accompany the patient unless absolutely necessary.

For the foreseeable future routine appointments will not be available.

Please do not ring the practice for anything other than genuine medical queries as we do expect our telephones to be busier than usual. We will be focusing on providing clinical care.

We as a practice will be doing everything we can to serve our community and appreciate your cooperation at this difficult time.

If you are concerned that you may have Coronavirus or are unsure whether you need to self isolate, please use the NHS 111 website to assess how you should proceed.

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EMIS WEB UPGRADE PROGRAMME - INFORMATION REGARDING OUR CLINICAL SYSTEM PROVIDER'S UPGRADE TO AMAZON WEB SERVICE:

Practice News: The Practice uses a system called EMIS Web to manage clinical information about your care and health.

This system is provided by a company called EMIS Health LTD who acts as a data processor on behalf of the Practice. EMIS Health LTD also uses a sub-processor which is Amazon Web Services (sub-processor) who act under written instruction from EMIS Health LTD to store the data. Under no circumstances is it technically possible for Amazon Web Services to access any information about you. Should you have any concerns or queries please do not hesitate to contact the Practice.

STATEMENT FROM EMIS WEB:

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
Delivery services (for example if we were to arrange for delivery of any medicines to you).
Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details can be directed to [email protected] https:/www.gov.uk/guidance/use-cloud-first

Repeat Prescriptions

Prescriptions Fees

Electronic Prescription Service

Order Your Repeat Prescription Online

clock_6 Please allow two full working days for repeat prescriptions to be processed and remember to take weekends and bank holidays into account.

Woodway Medical Centre has made the decision that from 1st July 2020 our patients will be able to use NHS Prescription Ordering Direct (POD), the new service set up by the Medicines Optimisation Team, Coventry and Rugby and Warwickshire North Clinical Commissioning Groups.

The NHS POD will provide a method for patients to order their repeat prescriptions, enabling them to take control of their own repeat medication requirements

Please see the link below for the POD page on the CCG website. There is access to FAQ’s for our patients and also an online call back request form. Patients can also text a number to request a call back by texting REPEAT WOODWAY to 07903586972

https://www.coventryrugbyccg.nhs.uk/Health-Services/Medicines-Optimisation---Prescribing-Care-Homes-NHS-POD/Prescription-Ordering-Direct-service

Repeat Prescriptions

There are several ways to order prescriptions:

Order online via the link at the top of this page. New users are required to complete a simple registration prior to using the service.
By phoning our prescription order line 02476 612110 Monday - Friday between 9.30am and 12.30pm (until 1st July) or the POD on 02476 246072. This is answered Monday - Friday between 8.00am and 5.00pm. Please note only prescription requests will be taken on this line.
By posting your request to us and including a stamped, addressed envelope so that we can post it back. You need to allow ample time for this given that post does not always arrive in a timely fashion.
By posting your request into our external post box by the front gate or into the post box on the reception desk
By faxing your request through on 02476 604173
By emailing your request to [email protected]

Pharmacy Collection Service

Your pharmacist may collect your prescription for you if you ask them to, but we will only accept prescription requests from you (or your carer). We do not accept requests for prescriptions from pharmacies.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a service which is now available from Woodway Medical Centre It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. See details under the separate tab above.

Unwanted Medicines

If there is anything you do not require on your prescription please tell the receptionist so that she can remove it. It is illegal for anyone other than the surgery to alter your prescription so please ask us before you leave the surgery.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once every six months to review their regular medications and notification should appear on your repeat slip advising you of your review date. Please ensure that you book your appointment for your prescription review in good time otherwise you may run out of your medication.

Once your review date has expired further prescription cannot be issued without authorisation by the GP or Practice Nurse.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.35
12-month prepayment certificate (PPC): £108.10
3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Electronic Prescription Service

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

don’t want to go to your GP practice every time to collect your repeat prescription.
collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

don’t get prescriptions very often.
pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

a pharmacy.
a dispensing appliance contractor (if you use one).
your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved www.england.nhs.uk/contact-us/complaint/

Please note that this service only transfers your prescription electronically. You still need to order your repeat prescription in the normal way.

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Repeat Prescriptions

Pharmacy Collection Service

Electronic Prescription Service

Unwanted Medicines

Medication Reviews

Prescriptions Charges and Exemptions

NHS charges

Electronic Prescription Service

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Repeat Prescriptions

Pharmacy Collection Service

Electronic Prescription Service

Unwanted Medicines

Medication Reviews

Prescriptions Charges and Exemptions

NHS charges

Electronic Prescription Service